15:35:28.937 Adobe Creative Cloud Cleaner Tool Error in opening HD database error = 0 15:35:21.496 Adobe Creative Cloud Cleaner Tool Error in opening HD database error = 0 15:35:10.762 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 15:35:10.471 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 16:15:16.764 Adobe Creative Cloud Cleaner Tool Error in opening HD database error = 0 ![]() 16:15:16.749 Adobe Creative Cloud Cleaner Tool Error in opening HD database error = 0 16:15:09.548 Adobe Creative Cloud Cleaner Tool Error in opening HD database error = 0 16:15:03.888 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 16:14:49.449 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 16:14:49.222 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 15:46:17.164 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 15:46:05.674 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 15:45:57.147 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 15:45:56.904 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 18:56:42.954 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 18:56:36.197 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 18:55:54.556 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 ![]() 18:55:54.336 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 16:50:23.716 Adobe Creative Cloud Cleaner Tool Error in fetching HD product details error = 10 Looking at the Uninstall side, & having run the Adobe Cleaner tool, the following lines show Errors: While I can create a zxp file using the Log Collector Tool, I have no way of accessing it. Tricky one - I don't seem to have the folder Logs/Adobe/Installers in the Library - I'm sure I did the other day. I would be grateful for any suggestions that do might work so that I can successfully install Creative Cloud on my Mac. I've looked at all the help & guidance on the Adobe website & in the forums but none of the suggested solutions work. I have also tried deleting the OOBE folder (it re-populates) but this has had no effect.Ĭlearly there is something that is not being deleted as part of the uninstall process but I have no idea what - until that's happened, it's going to get in the way of the reinstall. This stops at 43% EVERY time I run it - sometimes it suggests that there is between 2 & 4 minutes to go to complete it and on other occasions it shows as being less then a minute - either way it fails completely & just hangs and needs a Forced Quit. I have then tried to re-install Creative Cloud using the Creative_Cloud_Installer. I have used the Adobe Creative Cloud Cleaner Tool, as well as the Creative Cloud Uninstaller but neither seems to fully uninstall the application. ![]() As part of this, I have tried to uninstall Creative Cloud but get the message "Uninstallation of Creative Cloud desktop completed with errors". I have been trying (and have given up on) installing Elements 2019.
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